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Refund policy

1. Last updated: 19 October 2026
  
  Boorban,802 S holmes St Glenville NY,12302 USA
  Email: support@boorban.com.
  Phone:
  
  🇵🇰 +92 3717444885
  
  Returns
  
  We only accept returns for defective or damaged products. An item is defective or damaged if it arrives faulty, damaged, incorrect (wrong item or wrong size), or materially different from its description on the product page. If you receive such an item, please contact us immediately to start the return process.
  
  We do not accept returns for change of mind.
  
  Exchanges
  
  We accept exchanges for products. If you need to exchange an item for the same product or a different version, please contact our support team.
  
  How to start a return or exchange
  
  Email us at support@boorban.com with your order number and details of the problem. For a defective, damaged or incorrect item, please include clear photos. Please do not post anything back until we have approved your request and given you return instructions.
  
  Timeframe
  
  You must tell us about a defective, damaged or incorrect product within 2 days of receiving your order.
  
  Refunds
  
  Once we receive and inspect your return, we will tell you whether your refund is approved or rejected. If approved, the refund is credited automatically to your original method of payment within 5-8 days.
  
  Cancelling an order
  
  Contact us as soon as possible. We can cancel an order only if it has not yet been processed or dispatched. If we cancel it, you are refunded in full to your original method of payment.
  
  Handmade detail and product photos
  
  We photograph our products to show their true colour and detail. Because embroidery, beadwork and sequins are placed by hand, small natural differences can occur between pieces. Where this matters for a product, the product page says so. A product that is materially different from its product page description is covered by the Returns section above.
  
  Your legal rights
  
  This policy does not affect your statutory rights as a consumer.
  
  Contact
  
  Boorban,802 S holmes St Glenville NY,12302 USA
  Email: support@boorban.com.
  Phone: +923717444885

Pakistani Orders 1-We are happy to exchange any Unstitched unworn item returned in a saleable condition in its original packaging, and with its receipt, claimed within 07 days of delivery 2-You can return the Item on our given address after brand’s representative confirmation 3- Products must be returned in a new condition, with the pricing label secure. 4-Sale items are not eligible for exchange or Return. 5-Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons. 6-Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer. 7-We do not offer any courier service compensation if the customer sends the item back unless requested by our representative. 8- Stitched can never be refund or exchange INTERNATIONAL ORDERS 1- An order can't be cancelled after 24hrs or if it is in process, however if a customer wishes to cancel an order Due to Any Reason , 50% will be deducted as a processing fee. Refund & Return Policy – Boorban All Boorban products are made-to-order, hand-embroidered, and custom stitched. Due to the personalized nature of our products, we do not offer refunds, returns, or exchanges under any circumstance, including international orders to the US, UK, and other countries.By placing an order, you acknowledge and agree to the following: No Refunds, Returns, or Exchanges: We do not accept returns, refunds, or exchanges for any international orders. This applies if you change your mind, do not like the product, or believe it does not match the model image. Handcrafted Nature & Variation Our products are handcrafted with delicate embroidery, beads, and sequins. There may be a 15-20% variation in color, design, and placement compared to website images due to lighting, photography, Photoshop editing, fabric dye lots, and handmade work. Minor displacement of beads/sequins is not considered a defect. This is inherent to handmade work. Change of Mind / Not Liked / Not as Described We do not offer refunds, returns, or exchanges if you change your mind after placing the order. If you believe the product does not look the same as the model image, this is not a valid reason for refund or return. Product appearance can vary due to lighting, photography, Photoshop editing, fabric dye lots, and the fact that every handmade item is unique. Images on our website are for representation purposes only. By confirming your order, you accept that the product received may have minor differences and you still agree to keep it. Color & Display Variation Actual product color may vary slightly from images shown due to lighting during photography, screen settings, and digital display differences. Care & Damage: We are not responsible for any damage caused by washing, dry cleaning, or improper care. Please follow the care instructions provided with your order. Customer Responsibility We recommend reviewing all product details, measurements, and policies carefully before confirming your order. Once production begins, the order cannot be cancelled, refunded, or modified. Contact for Queries If you have any questions before placing an order, contact us at +92 336 1891111. We respond within 24 hours to help you make the right decision.